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Infrastructure Engineer

Looking to apply your analytical and technical skills to complex business challenges? A real estate investment and property management firm located just outside of Boston seeks an Infrastructure Engineer to become a core member of their IT Operations & Infrastructure team! This is a great opportunity to help build and maintain a national company’s network infrastructure.

    ESSENTIAL FUNCTIONS:
  • Manage and administer the network and server environment
  • Install, configure, deploy, update, support, and decommission server, networking, and security equipment, devices, and technologies
  • Collaborate with MSP to ensure network is monitored and supported to company’s standards 24/7, scheduling off-hours coverage as needed
  • Run security scans independently and in collaboration with third-party software vendors and security service providers to regularly assess health and performance and patch/update networking/security equipment and servers
  • Recommend, develop, and document processes and scripted solutions that mitigate risk, address vulnerabilities, and automate tasks in order to increase operational efficiency
  • Maintain maximum uptime and service availability by monitoring and analyzing network and systems for security incidents, investigating, resolving, reporting, and escalating as needed
  • Design and establish continuous monitoring programs using cybersecurity monitoring, vulnerability scanning, and intrusion detection and management tools
  • Assist QA/software testing teams in assessing new systems and applications in order to identify opportunities to improve their quality and compatibility with existing technologies
  • Write comprehensive reports including assessment-based findings, outcomes and propositions for further enhancement of the server and network environment
  • Participate in on-call rotation and work occasional evenings, weekends, and holidays
    REQUIREMENTS:
  • 5-7+ years of professional experience in a data center or other critical enterprise environment
  • Installation, configuration, administration, and management experience in an enterprise Windows-based environment (>100 servers)
  • Experience troubleshooting Windows Server 2012/2012 R2/2016, utilizing a wide range of skills including enterprise monitoring, virtualization administration (VMware), and system administration
  • Skilled with Microsoft server technologies, primarily Active Directory, AD FS, Group Policy, DHCP, DNS, IIS, Exchange, and SCCM
  • Hands-on experience with Cisco routing/switching, IPsec VPN tunnel implementation/configuration, and firewall support
  • Solid understanding of OSPF and BGP routing protocols for routed protocols IPv4/IPv6
  • Working knowledge of disaster recovery scenarios and planning/prevention/protection, as well as enterprise backup and continuity solutions
  • Strong analytical and troubleshooting skills driven by a logical, methodical approach
  • Excellent interpersonal, communication, and leadership skills
  • B.S. Computer Science, Information Technology and Systems, Information Systems Management, or related
    NICE-TO-HAVES:
  • Detailed working knowledge of security technologies (e.g., AV/EDR, IDS/IPS, NGFW, UTM, FIEM, SIEM, WAF, DLP, HIDS/NIDS, and malware analysis and protection), with a commitment to keep current with the latest developments in this field
  • Fluency in scripting or querying languages (e.g., PowerShell, Perl, Python, WMI, VBScript, SQL)
  • Networking and security certifications (e.g. CCNA/CCNP/CCIE, Security+, GIAC, CISSP, CISM)
  • Exposure with OpenStack or other similar proprietary cloud like Azure or AWS
    BENEFITS INCLUDE:
  • Competitive salary coupled with comprehensive health and medical benefits package
  • Great work-life balance and generous PTO
  • Professional development opportunities

LOCATION: Boston / Cambridge, MA area (Waltham – Belmont – Newton – Watertown – Brookline)

NOTE: Candidates must be authorized to work in the United States without sponsorship of any kind; no H1-B Visa sponsorship or transfers offered.

Junior Help Desk Support Engineer

A continuing education, publishing, and consulting company seeks a customer service-oriented IT Support Specialist to join its team and provide technical and infrastructure support to users in an efficient and effective manner.

    ESSENTIAL FUNCTIONS:
  • Responsible for day-to-day user support in a primarily Windows environment
  • Ensure the smooth operation of the IT Department by promptly addressing and resolving Windows and Mac computing-related issues and utilizing a ticket system to track phone calls and email requests
  • Support users by being involved with all aspects of the escalation and technical support process, including but not limited to the diagnosis and triage of software/hardware performance, connectivity/networking, and virus/malware issues
  • Assist the Data Center Operations Team with the installation/configuration/update/removal, operation, troubleshooting, maintenance, and security of software and hardware
  • Collaborate with the Systems Administrators and Systems Engineers to provide stellar technical assistance, troubleshoot problems, and perform basic network connectivity through the phone or email for those with functionality questions
    MUST-HAVES/BE:
  • 2-4 years of experience in a technical support services or helpdesk role requiring customer interaction and support
  • Proven track record of successful network, system, and application support
  • Hands-on knowledge and configuration of multiple operating systems (Windows, Mac, Unix/Linux)
  • Basic knowledge of workstation security concepts and remediation operations
  • Uncanny analytical and troubleshooting skills driven by a logical, methodical approach
  • Excellent interpersonal and communication skills
  • B.S. in Computer Science, Information Technology, or related field
    BENEFITS AND PERKS INCLUDE:
  • Comprehensive medical/dental/vision benefits package
  • Generous PTO
  • Bagel Wednesdays and other company-sponsored social events
  • Professional development and advancement opportunities

LOCATION: Greater Boston / Boston’s South Area (Needham, MA – Westwood, MA – Norwood, MA – Dedham, MA – Canton, MA – Milton, MA)

NOTE: All applicants must be authorized to work in the United States without sponsorship of any kind; no H1-B Visa corp-corp sponsorship or transfers offered.

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