Job Details

ESSENTIAL FUNCTIONS:

• Audit IT inventory and order, install, configure/modify, and decommission/cancellation of assets and services as needed
• Assist with ticket system management, escalating incidents to service providers as needed and researching needs as requested to support new implementations and repairs
• Manage third parties such as vendors and sub-contractors, including establishing/maintaining relationships, requesting/evaluating quotes, reviewing/negotiating contracts, and tracking/reporting performance
• Create spreadsheet and database tools to track and analyze telecommunication usage, expenses/savings, and other activities for the department
• Monitor, record, analyze, and report activity trends and results to team and management
• Ensure billing and invoicing accuracy, and document and follow up on disputes as needed
• Identify and recommend cost-saving technologies and processes to support and optimize current and future operations

REQUIREMENTS:

• 1-3+ years of project management and/or business analysis experience (in the telecommunications, data, or IT services industry a huge plus!)
• Proficient with Microsoft Office suite, particularly Excel and PowerPoint
• Knowledge of basic accounting processes and procedures
• Strong analytical and troubleshooting skills driven by a logical, methodical approach
• Excellent interpersonal, communication, and leadership skills

NICE-TO-HAVES:

• Experience working with telecommunication equipment, carrier services, or related

BENEFITS INCLUDE:

• Competitive salary coupled with comprehensive health and medical benefits package
• Great work-life balance and generous PTO
• Professional development opportunities

LOCATION: Boston / Cambridge, MA area (Waltham – Belmont – Newton – Watertown – Brookline)

NOTE: Candidates must be authorized to work in the United States without sponsorship of any kind; no H1-B Visa sponsorship or transfers offered.