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Junior Help Desk Support Engineer [17292]

A continuing education, publishing, and consulting company seeks a customer service-oriented IT Support Specialist to join its team and provide technical and infrastructure support to users in an efficient and effective manner.

  • Responsible for day-to-day user support in a primarily Windows environment
  • Ensure the smooth operation of the IT Department by promptly addressing and resolving Windows and Mac computing-related issues and utilizing a ticket system to track phone calls and email requests
  • Support users by being involved with all aspects of the escalation and technical support process, including but not limited to the diagnosis and triage of software/hardware performance, connectivity/networking, and virus/malware issues
  • Assist the Data Center Operations Team with the installation/configuration/update/removal, operation, troubleshooting, maintenance, and security of software and hardware
  • Collaborate with the Systems Administrators and Systems Engineers to provide stellar technical assistance, troubleshoot problems, and perform basic network connectivity through the phone or email for those with functionality questions
  • 2-4 years of experience in a technical support services or helpdesk role requiring customer interaction and support
  • Proven track record of successful network, system, and application support
  • Hands-on knowledge and configuration of multiple operating systems (Windows, Mac, Unix/Linux)
  • Basic knowledge of workstation security concepts and remediation operations
  • Uncanny analytical and troubleshooting skills driven by a logical, methodical approach
  • Excellent interpersonal and communication skills
  • B.S. in Computer Science, Information Technology, or related field
  • Comprehensive medical/dental/vision benefits package
  • Generous PTO
  • Bagel Wednesdays and other company-sponsored social events
  • Professional development and advancement opportunities

LOCATION: Greater Boston / Boston’s South Area (Needham, MA – Westwood, MA – Norwood, MA – Dedham, MA – Canton, MA – Milton, MA)

NOTE: All applicants must be authorized to work in the United States without sponsorship of any kind; no H1-B Visa corp-corp sponsorship or transfers offered.

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